Customer Success & Support Specialist

About WarehanceWarehance is a warehouse management system built for modern brands and 3PLs. We help warehouses manage inventory, fulfillment, shipping, receiving, returns, automations, billing, and operational workflows across platforms like Shopify, Amazon, TikTok Shop, WooCommerce, and more.

Our customers rely on Warehance to run real operational businesses. When something goes wrong in a warehouse, it affects real shipments, real customers, and real people. Because of that, we take customer support seriously.

We believe:

Integrity matters more than appearancesWe tell customers the truth, even when it’s uncomfortable. We don’t hide mistakes, overpromise timelines, or give vague answers to avoid difficult conversations. Trust compounds over time.

Craft mattersGood support is a craft. Clear communication, thoughtful troubleshooting, attention to detail, and deep product understanding matter. We care about solving problems correctly, not just closing tickets quickly.

Curiosity creates better solutionsThe best people ask questions, investigate root causes, and genuinely want to understand how things work. Warehousing, shipping, inventory, integrations, and operational workflows are complex systems. Curiosity helps us navigate them.

Passion and enthusiasm are contagiousWe like working with people who care. Energy matters. Customers can tell when someone is engaged, thoughtful, and motivated to help.

Generosity builds strong teamsWe help each other. We share knowledge freely. We assume good intent. We want people who elevate the people around them, customers included.

We are a remote-first company and care much more about ownership, communication, and problem solving than rigid corporate structure.

About the RoleThis is a full-time Customer Success & Support position.

You will primarily be responsible for helping customers solve operational and technical problems through our ticketing system, while also building strong long-term relationships with customers using Warehance to run their businesses.

This role sits at the intersection of:

customer support

operations

technical troubleshooting

product feedback

customer education

Some days you may help troubleshoot inventory discrepancies, shipping issues, automation workflows, or integrations. Other days you may help train customers, explain operational best practices, identify bugs, or escalate engineering issues.

You do not need to know warehousing already. You do need to be highly curious, organized, calm under pressure, and excited to learn.

On a Daily Basis, You’ll Be Responsible ForResponding to customer support tickets