Field Phlebotomy Supervisor Northern California

Getlabs is the leading platform for at-home diagnostics.

Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

About the role:

We are currently seeking a full-time Field Phlebotomy Supervisor interested in joining a high-growth stage startup. The mandate of the Field Phlebotomy Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.

The Field Phlebotomy Supervisor oversees the quality of territories patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. You will also help train and ensure quality for our team of hourly phlebotomists. Above all, we are seeking candidates who are self-starters and are resourceful, organized, detail-oriented, communicative, and friendly.

This position is currently limited to candidates residing within a one-hour commute of the San Francisco Bay Area.

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At Getlabs, you will:
Supervise a team of mobile phlebotomists in one or more geographical markets

Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings

Administer disciplinary action as appropriate

Interview and hire new mobile phlebotomists

Effectively and efficiently onboard new hires

Complete new hire and annual competency assessments for team

Ensure accurate order and patient appointment record-keeping

Administer performance reviewsHandle employee concerns and grievances

Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work

Plan and manage a budget

Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms

Review and approve team timecards and expenses