Manager Client Support RH Boutique Partners

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Client Support Manager is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.

The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.

Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 2–3 days per week, or more frequently as business needs dictate.

For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.

Work schedules may include occasional weekend hours based on operational demands and showroom needs.

*Currently accepting internal applications through May 11th

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Responsibilities:
Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients

Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management

Partner with the Director to develop, refine, and implement standardized operating procedures across the division

Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met

Communicate critical business, operational, and performance updates through re