Staff Product Manager Product Information Management

About Us

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and
SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across
150+ countries, fueling community-driven growth rooted in real customer outcomes.

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value,
demonstrating the impact of shared infrastructure at scale. By centralizing conversations,
automation and intelligence into one system, we help businesses move faster, reduce complexity
and execute efficiently.

Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events
daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names
supported, our architecture is built for performance, resilience and long-term scalability.

Our People

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first
organization built for speed and ownership. We value initiative, clarity and execution, creating space
for ambitious people to build systems that support millions of businesses worldwide. Here,
innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million
conversations for the more than 1 million businesses we support. Behind those numbers are real
people building independence, expanding opportunity and creating measurable impact. We’re
proud to be a part of that.

Role Summary

As the Staff Product Manager for Product Information Management, you will own the end-to-end
vision, strategy, and execution of HighLevel’s PIM — the foundational catalog layer that powers all
commerce activity across the platform. Your mission is to lead a structural overhaul of our existing
catalog infrastructure and build a world-class PIM that handles physical products, digital goods, and
services at scale. This is not just the backbone of our Commerce charter; it is shared infrastructure
consumed by multiple adjacent product teams, and the decisions you make here will have platform-
wide impact.

What You'll Do

● Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product
Information Management system — from Items, Variants, and Catalog Items to Price Lists,
Units of Measure, and multi-channel price resolution logic
● Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a
robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases
across product types and selling channels
● Design for Multi-Team Consumption: Define clear API contracts and data models that
serve not just the Commerce team, but adjacent teams building service-based and
subscription-based product experiences — ensuring every consumer can reliably depend on
PIM as a platform
● Drive Cross-Fun